Faq-New

EVERYTHING YOU NEED TO KNOW

 

All orders placed before Friday at 9:00 p.m will be delivered the upcoming Sunday and Wednesday. Any orders placed after the order deadline will be delivered the following Sunday and Wednesday. Click the “Subscribe & Save” button at checkout to save 5% with each order.

Unfortunately not, as all our meals are made fresh to order. But do place an order now for next week!

Once you complete payment through our website, you will receive an email confirmation with your receipt.

We accept all major credit cards (Visa, Mastercard, AMEX) as well as PayPal.

Refunds of cancelled orders may be subject to a 5% transaction fee. Please contact us prior to the renewal of your subscription, if you plan to skip the following week, our Member Service team is here to help!

On The Run Meals is a completely gluten and dairy free company - all of our menu items are suitable for celiac and dairy sensitivities. If you have any other food allergy or just prefer to avoid certain foods, you are welcome to build your own plan. All our meals have allergen icons indicating if they contain certain common food allergens like nuts or fish. If you have further questions about the contents of a meal, do not hesitate to email your questions to menu@otrmeals.com.

Please check out our menu here. When you click on a menu item you will see the nutritional information in the description.

Remove the plastic lid from your biodegradable microwavable On The Run Meals container. Make sure that any sauce or salad cups are removed from the container prior to heating. Place your meal in the microwave and heat for approximately 1:30 – 2:00 minutes. For best results, remove the food from the container, and sautée in a pan or bake in an oven. Enjoy!

At On The Run Meals we’re committed to being an eco-friendly company, and minimizing waste in order to encourage landfill diversion and help protect our environment: All our packaging is biodegradable and compostable or recyclable and reusable. We encourage our members to dispense of all packaging in an eco-friendly way. Our products are delivered in reusable insulated bags, which can be returned to receive credit towards your next purchase. Please see our Frequently Asked Questions to find out more about our delivery bag return program

We offer a full range of pre-set meal plan options, but if you have specific dietary needs or preferences you can build your own plan. Click the “More Info” button under any of our plans to view the menu, a detailed description of the plan, and pricing information. If you would like some guidance in choosing a plan, please feel free to email menu@otrmeals.com and one of our specialists will be happy to answer your questions.

Absolutely. You can choose to build your own personalized plan by mixing and matching menu items - as many or as few as you’d like.

Unfortunately we can’t accommodate substitutions to our pre-set plans. If you would like to create a custom plan, please feel free to use the “Build Your Plan” option.

Yes, choose the “Build Your Plan” option, select only Sunday or Wednesday delivery menu items, and you will receive all your meals on the chosen delivery day.

Save time and money by signing up for a recurring weekly subscription, and never worry about missing order deadlines again. You’ll receive a set order every week, and get 5% off each order at the same time.

Yes, to skip your upcoming delivery, log into to your member account and select the “Pause Subscription” option by 12 a.m. the Wednesday before your order is due. Your subscription will resume as usual the following week.

Yes, if you would like to cancel your subscription, simply log in to your member account and click the “Cancel Subscription” button. You can also contact one of our Member Support team members on our websites live chat or email info@otrmeals.com. Our team is here to help!

We currently deliver throughout the Greater Toronto Area. All orders over $150 qualify for a free delivery.

We’re working towards expanding our delivery areas. If we don’t currently deliver in your area, please contact us at info@otrmeals.com and mention you would like to see your city added to our delivery zone.

Your meals will arrive between 3:00 p.m. and 8:00 p.m. every Sunday and Wednesday. You’ll receive your first notification via text message when your driver begins the route, and a second notification prior to their arrival. If you have special delivery requests, please specify in the “Delivery Instructions” section in your member account at https://otrmeals.com/account/login, or feel free to let us know at info@otrmeals.com.

Please leave detailed drop-off instructions in the “Delivery Instructions” section, either when setting up your account or at checkout. If you’d like your order left with a concierge or security desk, or if our driver will require a buzzer code to gain access to your building or office, please let us know.

All our products are delivered in an insulated cooler bag designed to keep your meals cold for a couple of hours until you return. If you need to make other arrangements, we ask that you contact us and let us know a day prior to the delivery date.

If you feel we have missed your delivery in error please email info@otrmeals.com and a customer service representative will contact you.

Our drivers do not work off tips and are not expecting to receive them. However, if you feel your delivery driver's service was exceptional, tips are certainly appreciated.

Please email info@otrmeals.com or call us at 416-985-7116 with any questions or issues regarding deliveries.

Absolutely, in fact we encourage our members to return their delivery bags. On The Run Meals offers a bag return program that allows members to return their delivery bags to us, so we can sanitize and reuse to minimize our planets carbon footprint.

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