How do I know which plan is best for me?

We offer several plans, each with the option to include three breakfasts per delivery. 

Our Balanced Plan is designed for the many.

Our Low Carb Plan is designed for members looking to purchase meals with more vegetable content and fewer carbohydrates. This plan is suited for members who aim to consume fewer calories to help with weight loss and health & fitness goals. 

Can I make a custom plan?

We offer several preset plans, but can create a custom plan to your preference! Email us at info@otrmeals.com for more info. 

Can I make changes to a pre-set plan?

Unfortunately, we can’t accommodate substitutions to our pre-set plans. If you would like to create a custom plan, please feel free to use the “Build Your Plan” option.

Can I get a Sunday-only or Wednesday-only delivery?

Yes, contact our team at info@otrmeals.com for more details.

How do I access my subscription?

Your subscription can be accessed by clicking this link--> My Account

What is a weekly subscription?

Our weekly subscriptions are a subscription program that enables our members the convenience of pre-selecting a plan that automatically renews each week. Each week a transaction will process on Thursdays for the following Sunday & Wednesday delivery. You will receive a discount of 5% on every subscription order.

Can I make changes to my subscription?

Yes, at any time members can view their subscriptions and make modifications to them. Members can add, swap plans, or remove items at their convenience. 

Can I skip a week of my subscription?

Yes, if you would like to modify the delivery schedule for your subscription, simply log in to your member account, click Manage Subscriptions.

Click Delivery Schedule  and a list of pending transactions will appear. They can be skipped by clicking the skip button.

You can also contact one of our Member Support team members on our websites live chat or email info@otrmeals.com. Our team is here to help!

Can I cancel my subscription?

Yes, if you would like to cancel your subscription, simply log in to your member account, click Manage Subscriptions.

You can also contact one of our Member Support team members on our websites live chat or email info@otrmeals.com. Our team is here to help!

What if my subscriptions transaction fails to process?

Our websites subscription application will attempt the charge on the following day. You will also receive an email from us informing you that the transaction did not process. Payment/credit card information must be up to date for the transaction to process. Please contact our team if you have any questions or concerns.

After the 3rd attempt to process the transaction, our application will automatically cancel the subscription.

When will my deliveries arrive? 

Each week we have two delivery days, with a menu specific to each day. Our deliveries will arrive between 3:00 p.m. and 8:00 p.m. on Sundays and Wednesdays. You’ll receive your first notification via email with a live web tracker. This tracker will also show a window for the estimated time of arrival.

A second notification will be sent by text message when your driver begins the route and a third notification upon the arrival of your delivery. If you have special delivery requests, please feel free to let us know at info@otrmeals.com or call 416-985-7116.

What if I live in an apartment building or condominium? 

Please leave detailed instructions in the "Apt, Suite, etc" section of your shipping address when checking out, or let us know of the instructions by email at info@otrmeals.com

Our drivers will deliver directly to your unit or can also deliver to your concierge.

Please inform us if your building has a specific concierge procedure. We want your deliveries to be as smooth as possible! If any policies or procedures at your building change, let us know and our team will modify the delivery instructions on your order.

Saturday Orders

Our team produces a very limited production surplus of meals that may be available as 6 meal plans, subject to demand, for purchase on Saturdays.

Please order by Friday at 9 pm to guarantee delivery as purchased. Orders placed on Saturday, for the following Sunday delivery, may be subject to substitution based on the limited availability of products.

Preset plans & subscriptions purchased Saturday will be fulfilled subject to demand and availability. Deliveries that we are not able to fulfill will begin the following Wednesday & Sunday and our team will contact you to inform you of the change.

What if I didn't receive my delivery? 

If you are expecting a delivery and have not received any notifications, or if there was a potential issue upon delivery, please contact our team as soon as you notice. Our team can promptly resolve any situation and are here to help!

Contact us at info@otrmeals.com or  call 416-985-7116

Who can I contact for delivery issues? 

Please email info@otrmeals.com or call us at 416-985-7116 with any questions or issues regarding deliveries.

What is our delivery area?

Our delivery area is the GTA (Greater Toronto Area) and surrounding suburbs. We deliver as far east as Bowmanville, as far west as Milton and as far north as East Gwillimbury. We also deliver to Oakville, Burlington, Caledon, Hamilton, Stoney Creek, and are always looking to expand!

What if I live outside the delivery zone? 

We’re working towards expanding our delivery areas. If we don’t currently deliver in your area, please contact us at info@otrmeals.com and mention you would like to see your city added to our delivery zone.

Once processed, orders for Sunday delivery can be cancelled or modified before 9pm on Friday evening. Store credit will be issued for cancelled orders.

Orders for Wednesday delivery can be cancelled or modified before 9pm on Saturday evening. Store credit will be issued for cancelled orders.

All of our products are made to order, to ensure the freshest possible ingredients are used and to prevent waste, we require that any cancellations be processed before Friday & Saturday. To ensure delivery of the desired products in the shortest lead time, we start purchasing and production of our ingredients ahead of time, hence any changes or cancellation of orders made after production has commenced, would cause substantial disruption to our production and as a result incur significant costs. In the interest of our sustainability initiatives, we also aim to waste as little as physically possible, and donate surplus unused ingredients.

What do I do with the insulated bags & ice packs the meals were delivered with?

Our drivers collect our bags & ice packs and bring them back to our facility to either be recycled or cleaned for reuse. Please leave OTR bags & ice packs at the location of your next delivery for our drivers to collect.

All of our bags & ice packs are inspected, sorted, and tended to by hand with specialized cleaners. The products used are designed & produced by our partners Ecolab and are certified as effective against Covid-19. 

If you have any bags & packs that have not been collected and no future deliveries planned, let our team know and we will arrange for a driver to collect them from you.

Thank you for supporting our sustainability initiatives! 

On The Run Meals takes great pride in sourcing only seasonal, local, wholesome, fresh ingredients for use in our kitchen.

Our philosophy is that nature provides all the nutrients we need, so we avoid highly processed ingredients that could potentially harm both our bodies and the planet.

We use only:

Wholesome and organic ingredients

Local seasonal produce

Halal Meats - all of our meats are fully Halal Certified by the Islamic Food and Nutrition Council of Canada.

Wild Caught seafood

Antibiotic-free, locally-sourced chicken

No refined salts & sugars

Non-GMO ingredients

No food additives

Pure virgin oils

No artificial preservatives or flavours

Our objective is to provide the freshest, most nourishing food possible. That means a commitment to quality control practices in all the steps taken to prepare our meals, from farm to table.

All our menus are developed and tested by our executive chef and in-house nutritionist, to ensure they’re both delicious and nutritionally balanced. Our kitchen team is composed of experienced chefs and food industry professionals - we hand-pick not only the highest quality ingredients possible, but also the staff with the knowledge and skills to best prepare those ingredients.

At On The Run Meals we’re committed to being an eco-friendly company, and minimizing waste in order to encourage landfill diversion and help protect our environment:

• All our packaging is either biodegradable/compostable, or reusable/recyclable. We encourage our members to dispense of all packaging in an eco-friendly way.

• Our products are delivered in reusable, insulated bags, which can be returned to us to receive credit towards your next purchase.

• We are a supporter of the Food and Organic Waste Framework, part of Ontario’s Climate Change Action Plan, which aims to eliminate waste, recover resources and reduce pollution.

• No ingredient is wasted. If it doesn't make it into a meal it is either consumed, repurposed or donated.

• When preparing ingredients, trimmings are always disposed of through our local Green Bin program. Packaging is recycled with ingredients purchased with preference to "bulk" size packaging and must be recycle-able.