FAQs

  • How do I set up an account?

    You can set up an account by either clicking on the “My Account” button on the top right corner of the page, or during the checkout process.

    Why do I need an account?

    An Account allows you to save and manage your billing and delivery information, preferences, view your order status and history and make changes to or pause your subscriptions.

    How do I order?

    Head on over to our main page or click the order now button on the top of the page and pick the plan that you think is the right fit for you or choose your own meals by selecting the a-la-cart Menu! Complete the checkout process and delicious, ready to eat meals will arrive at your door on delivery day!

    How soon can I start getting meals?

    Meals are delivered on Sundays and Wednesdays. Our deadline for orders is the Friday prior to delivery at 12pm. Example: If Mark orders a weekly plan on Friday, June 16th at 11am. His first delivery will occur on Sunday, June 18th between 4pm and 9pm and then again on Wednesday June 21st between 4pm and 9pm. If Mark orders a weekly plan ANY TIME AFTER 12pm on Friday June 16th, His first delivery will be on Sunday June 25th, followed by Wednesday June 28th.

    Is there a Minimum Purchase Amount?

    Yes. the minimum purchase amount before taxes, fees or discounts is $75, and the minimum to qualify for free deliver is $125

    What Happens after I order?

    After you have completed an order, you will receive an email welcoming you to the OTR Family that includes meal heating instructions. You will also receive a confirmation / invoice email.

    I missed the deadline, can I still get meals?

    Unfortunately not. We prepare, cook and package your meals to order from fresh, never frozen ingredients so we need that lead time to source our food and get it ready. Place an for next week so you don’t miss out on delicious meals delivered to your door!

    How does Billing work?

    Once you make payment through our website, you will automatically receive an invoice emailed to you

    What forms of Payment do you accept?

    We accept all major credit cards (Visa, Mastercard, AMEX) as well as PayPal Payments.