What is your Delivery zone?
We are currently serving the Greater Toronto Area, and offer free shipping on all orders to M postal codes. Delivery for a fee is available to: Mississauga, Pickering, Ajax, Brampton, Concord, Unionville, Markham, Thornhill, Richmond Hill, Vaughan, Woodbridge, Maple, Aurora, Oak Ridges, Newmarket, Stouffville, Bradford, Keswick, Sharon, East Gwillimbury .
What time will my delivery arrive?
Our Deliveries are on Sundays and Wednesday between 4pm and 9pm. If you have a special request, please enter it in the note at the time or order and we will try our best to accommodate it. If these times will not work for you, please contact us at Info@otrmeals.com
and we will try and make alternative arrangements.
What if my delivery is running late?
Our drivers strive to arrive consistently in the delivery window (4pm-9pm) however there are some factors such as weather and traffic that we cannot control (yet!). Please be patient and rest assured that such delays are not common, and our driver will arrive shortly at your doorstep!
What if I live in an apartment building/condo?
If you live in an apartment building that requires front desk/call box access it is the member's responsibility to ensure your driver is granted access upon arrival. If the driver cannot enter the building to complete delivery, they will have to leave and continue their route. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival arrangements will need to be made for meals to be picked up from our facility at a later time.
What if I'm not home to accept my meals on delivery days?
upon checkout, you will be asked to choose where we should leave the meals if you are not home. Our meals will be delivered in an insulated package with ice, so they will last a few hours after delivery at a safe temperature. If you will be entirely unable to receive a delivery in a timely manner, it is the responsibility of the member to let us know at Info@otrmeals.com
ahead of time and make arrangements with us. Food that is not collected by the member in a timely fashion will not be reimbursed.
What if I don't receive my delivery?
There may be several reasons why you would not receive a delivery. Non-payment, a scheduled hold, our driver could not access your home, or an unforeseen delivery delay due to an uncommon and unavoidable circumstance. If you feel we have missed your delivery in error please email Members@otrmeals.com
and a customer service representative will contact you at the beginning of the next business day.
Should I tip my driver?
Your driver does not work off tips and is not expecting to receive them. However, if you feel your driver's service is exceptional, tips are surely appreciated.
Who can I contact for delivery issues?
Do I need to/Can I return the containers?
For sanitary reasons, we cannot accept returned containers. All of our containers provided are reusable and convenient for various needs. If you do not intend to keep them, we encourage you to please recycle whenever possible.