When will I receive my meals?
Click the “Subscribe & Save” button at checkout to save 5% with each order.
I missed the deadline, can I still get meals this week?
How does billing work?
What forms of payment do you accept?
What if I have food allergies?
Where can I find nutritional information for your meals?
How do I warm up my meals?
How do I dispose of my meal containers?
At On The Run Meals we’re committed to being an eco-friendly company, and minimizing waste in order to encourage landfill diversion and help protect our environment:
All our packaging is biodegradable and compostable or recyclable and reusable. We encourage our members to dispense of all packaging in an eco-friendly way.
Our products are delivered in reusable insulated bags, which can be returned to receive credit towards your next purchase. Please see our Frequently Asked Questions to find out more about our delivery bag return program
How do I know which plan is right for me?
Can I make a customized plan?
Can I make changes to a pre-set plan?
Can I get a Sunday-only or Wednesday-only delivery?
What is a weekly subscription?
What is a monthly subscription?
Our monthly subscription is designed for anyone looking to stay committed to healthy eating, minus the hassle of meal prep.
Save 8% on every order with our monthly subscription - and never worry about shopping, cooking or cleaning again.
Can I pause my weekly subscription?
Can I pause my monthly subscription?
Can I cancel my subscription?
What is your Delivery zone?
What if I live outside the delivery zone?
When should I expect deliveries?
Your meals will arrive between 4:00 p.m. and 9:00 p.m. every Sunday and Wednesday. You’ll receive your first notification via text message when your driver begins the route, and a second notification prior to their arrival.
If you have special delivery requests, please specify in the “Delivery Instructions” section in your member account at https://otrmeals.com/account/login, or feel free to let us know at email@example.com.
What if I live in an apartment building/condo?
What if I'm not home to accept my meals on delivery day?
What if I didn't receive my delivery?
Should I tip my driver?
Who can I contact for delivery issues?
Can I return my delivery bag?